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User Troubleshooting

Common issues users encounter and their solutions.

Command Issues

Commands Not Working

  • Check bot permissions - Ensure Tux has the necessary permissions in your server
  • Verify command syntax - Check the command reference for correct usage
  • Check if feature is enabled - Some commands require specific features to be enabled

Permission Denied

  • Check your role - Ensure you have the required role/permission level
  • Contact an admin - Ask a server administrator to check your permissions

Feature Issues

XP System Not Working

  • Check if XP is enabled - Verify the XP system is enabled in server settings
  • Check channel permissions - Ensure Tux can read messages in the channel
  • Verify role hierarchy - Check that Tux's role is above users' roles

Starboard Not Functioning

  • Check starboard channel - Ensure the starboard channel exists and is accessible
  • Verify star threshold - Check if the required number of stars is set correctly
  • Check message permissions - Ensure Tux can read and send messages

General Issues

Bot Not Responding

  • Check bot status - Verify Tux is online and not experiencing issues
  • Check server connection - Ensure your server is properly connected
  • Try again later - Temporary issues may resolve themselves

Slow Response Times

  • Check server load - High server activity may cause delays
  • Verify internet connection - Check your connection stability
  • Contact support - If issues persist, reach out for help

Getting Help

If you can't resolve your issue: 1. Check the FAQ for common solutions 2. Join our Discord server for community support 3. File an issue on GitHub for bugs